The 100-night trial
You have 100 nights from the day your order is delivered to decide whether it is right for you. If it is not, tell us within those 100 nights and we will collect it free of charge and refund you in full.
- The trial covers the beds, mattresses, headboards and furniture sold on this website.
- The item should be in a condition that reflects normal home use. Please keep it clean and undamaged.
- We arrange the collection day with you.
Your legal right to cancel (14 days)
Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel most orders without giving a reason. The cancellation period ends 14 days after the day you, or someone you nominate, receive the goods. If your order arrives in more than one delivery, the 14 days run from the day the last item arrives.
To cancel, tell us clearly that you want to cancel before the 14 days are up. You can use the model form below, but you do not have to.
Made-to-order items
By law, the 14-day right to cancel does not apply to goods made to a customer's own specification. Many of our beds are built to order in the fabric, size and options you choose. Our 100-night trial still applies to those orders, so you can return them under the trial as described above.
Cancelling before delivery
Your 14-day right to cancel starts when you order, so you can also cancel before the goods arrive. If you need to cancel a made-to-order item before delivery, please contact us as soon as possible.
Model cancellation form
To Crystal Furniture LTD:
I hereby give notice that I cancel my contract of sale of the following goods:
Order reference: ____________ Ordered on / received on: ____________
Name: ____________ Address: ____________
Signature (only if this form is sent on paper): ____________ Date: ____________
Refunds
- We refund the price you paid for the goods. Delivery is free, so there is no delivery charge to refund.
- If you cancel under your 14-day right, we refund you within 14 days of the day we collect the goods, or within 14 days of you telling us if the goods have not been delivered yet.
- Refunds go back to the payment method you used. We do not charge a fee for refunding you.
- If an item comes back damaged or showing use beyond what is needed to try it at home, we may reduce the refund to reflect the loss in value.
Damaged, faulty or wrong items
Please check your order when it arrives and tell us as soon as you can if something is damaged, faulty or not what you ordered. Photos help us sort it out quickly.
Under the Consumer Rights Act 2015 your goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- within 30 days of delivery you can reject the goods and get a full refund;
- after 30 days we will repair or replace the item, and if that does not put it right you may be entitled to a refund or a price reduction.
We collect faulty items at no cost to you. Every bed also carries our 5-year warranty against manufacturing faults. Nothing on this page affects your legal rights.
How to start a return
Contact us using the details below with your order reference and tell us what you would like to return. We will confirm the next steps and arrange a collection day. See also our terms of sale.
How to contact us
Crystal Furniture LTD.
You can reach us with the call button in the corner of any page of this website.