1. Who we are
This website, crystalfurniture.co.uk, is operated by Crystal Furniture LTD (“we”, “us”). Our contact details are at the foot of this page.
2. Our products
- Beds, headboards and furniture are made to order in the fabric, size and options you select. Mattresses are supplied in the size you select.
- Photographs show the design and fabric as accurately as we can, but colours vary between screens. If the exact shade matters, order free fabric swatches before you buy.
- Because each piece is made by hand, sizes can vary slightly. Please allow a tolerance of about 2 cm (1 inch) on stated dimensions.
3. Ordering
When you complete checkout you are offering to buy the items in your basket. A contract between you and us is formed when your payment is accepted and you are shown the order confirmation. Please check your order details, including size and fabric, before you pay.
If we cannot supply an item, for example because a fabric has been discontinued, we will tell you and refund anything you have paid for it.
4. Prices and payment
- Prices are in pounds sterling and include VAT where it applies. The total shown at checkout is the total you pay.
- The price of an item is the price shown when you place your order. The option you choose (size, storage, headboard, base, firmness) can change the price, and the total updates as you choose.
- Payment is taken at checkout by our payment provider, Stripe. We never see or store your full card details.
- If we have made an obvious pricing mistake, we will contact you before making your order and you can choose to go ahead at the correct price or cancel for a full refund.
5. Delivery
- Delivery is free and is made by a 2-person team to the room you choose, to addresses in Great Britain.
- After you order we contact you to arrange a delivery day. As most items are made to order, we will tell you the expected timescale when we contact you.
- Please make sure the item will fit through your doors, stairs and hallways. Dimensions are shown on each product page.
- If we cannot deliver within 30 days of your order, or within the timescale we agreed with you, you may cancel and receive a full refund.
- The goods become your responsibility when they are delivered to you.
6. Changing your mind
You can return an order under our 100-night trial, and in many cases you also have a legal right to cancel within 14 days of delivery. The full details, including how refunds work, are in our returns and cancellation policy, which forms part of these terms.
7. Faulty goods and warranty
We are under a legal duty to supply goods that match their description and are of satisfactory quality. If something is wrong with your order, please contact us. Your rights are summarised in our returns policy.
Beds are covered by a 5-year warranty against manufacturing faults. The warranty does not cover normal wear, accidental damage, misuse or alterations. It is in addition to your legal rights.
8. Our responsibility to you
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the goods.
We supply goods for domestic and private use. We are not responsible for business losses, or for delays caused by events outside our reasonable control, although we will tell you as soon as we can if such a delay affects your order.
9. Your information
We use your personal information as set out in our privacy policy.
10. Complaints and governing law
If you are unhappy with anything, please contact us first so we can put it right. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.
How to contact us
Crystal Furniture LTD.
You can reach us with the call button in the corner of any page of this website.